Support

What do you need help with?

Setup your email account with your favourite mail client.

Choose IMAP as the incoming mail option for receiving mail.
   Server: mail.<domainname>
   Port: 143
   Usr: <name>@<domainname>
   Psw: <password>

Choose SMTP as the outgoing mail option for sending mail.
   Server: smtp.<domainname>
   Port: 5878
   Usr: <name>@<domainname>
   Psw: <password>

You could always use the SmarterMail to simplify things.
Log into SmarterMail from http://mail.<domainname>

Change your password in SmarterMail

• Open SmarterMail in your browser via http://mail.<domainname>
• Login using your email address and current password.
• Navigate to 'Settings' in the left navigation bar.
• The 'Account Settings' page should open.
• Enter a new pasword.
• Confirm the new password.
• Enter a 'Backup Email Address' to help recover your password in case you loose it.
• Click on 'Save'.

Reset your password in SmarterMail

• Open SmarterMail in your browser via http://mail.<domainname>
• Click on 'Forgot your password?'.
• Enter the special characters and click on 'OK'.
• An email will be sent to your backup email address.
• Open the email subject 'SmarterMail Password Reset'.
• Click the link contained in the email to reset your password.

If you don't have a backup recovery email, see the FAQ on how to set one up for next time.

• Log into the Helm portal
• Goto Email Accounts (POP3).
• Click on “Add New”.
• Create an Admin account, click Save.
• Re-open the Admin account and tick the "Set as Domain Administrator" checkbox, click Save.
• Create an Info account and tick the "Set as the catch all account" checkbox, click Save.

Enable an Auto-Responder in SmarterMail

• Open SmarterMail in your browser via http://mail.<domainname>
• Login using your email address and password.
• Navigate to 'Settings' in the left navigation bar.
• Click on 'Auto-Responder'.
• Tick the 'Enable auto-responder' checkbox.
• Goto the 'Message' tab.
• Enter a 'Subject' for the response.
• Specify a 'Start' and 'End' date and time.
• Enter a message for the response.
• Click on 'Save'.

Override spam settings via SmarterMail

• Open SmarterMail in your browser via http://mail.<domainname>
• Login with the Admin account.
• Navigate to 'Settings' in the left navigation bar.
• Navigate to 'Domain Settings' > 'Filtering' > 'Spam Filtering'.
• Select "Overwrite spam settings for this domain".
• Goto "Actions".
• Ensure all "Action"s are "No Action".
• Click "Save".

Instructions below are for Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Mac Mail and Eudora.

In Outlook: (NOTE: This how-to assumes you're using POP/SMTP for email. It does not apply if you're using Microsoft Exchange for email.)

• Open Tools > Account Settings.
• Select your Email account from the list. Click Change.
• Click More Settings.
• Check the "My outgoing server (SMTP) requires authentication" box.
• Make sure that "Use same settings as my incoming mail server" is selected.
• Click the Advanced tab.
• Change the Outgoing Server field number from 25 to 5878.
• Click OK.
• Click Next until you reach the Finish button. Click Finish.

In Outlook Express:

• Open Tools > Accounts.
• Click the Mail tab.
• Select your email account from the list (should be "user@yourdomain.co.za"). Click the Properties button.
• Make sure the "Include this account when receiving mail or synchronizing" box is checked.
• Click the Servers tab. Locate the Settings button below Outgoing Mail Server. Click it.
• Locate the SMTP Port field (it should say 25). Change the 25 to 5878.
• Make sure the "My SMTP server requires authentication" box is checked.
• Click OK. Click OK again until you've closed all windows.
• Restart Outlook Express.

In Thunderbird:

• Go to Tools > Account Settings.
• Select Outgoing Server (SMTP) on the left pane of the Account Settings window.
• Select the SMTP server for your domain here. Click Edit.
• Change the number in the Port field to 5878
• Click OK.
• Click OK again to close the Account Settings window.

In MacMail:

• Open Preferences in the Mail menu.
• Click the Accounts tab to locate your account. Open it.
• Open the Outgoing Mail Server window.
• Change the number in the Port field to 5878.
• Check the "Use Authentication" box.
• Click Continue.
• Click Continue again. Close any remaining windows.

In Eudora:

• Open Preferences.
• Locate the SMTP Port field. Change 25 to 5878.
• For the "Secure Sockets when Sending" option, select "If Available, STARTTLS"
• Change "Use submission port (5878)" to ON.
• Change "Allow authentication" to ON.
• Click OK. Close Preferences.

Smartermail provides the functionality to retrieve lost passwords via the web interface (webmail).
In order to retrieve a lost password you will first need to setup a backup email address.
Below are the steps outlined to complete the setup of a backup email address for your mail account.

To setup a backup email address, follow these instructions:

• Log into SmarterMail web interface - the address is usually http://mail.yourdomainname.co.za
• Click the settings icon.
• Click Account Settings in the navigation pane.
• Click the User tab.
• In the Backup Email Address field, type the address you would like to use as a backup in case you forget your password.
• Click Save.

• Try logging out and back into eMarketing Control.
• Check and see that your machine is the only one accessing the eMarketing database file.
• Make sure that you are able to access the database file and that it is available on the network.

• Run the eMarketing Control as an 'Administrator'.
• If this does not work, make sure your regional settings are correct.


Cant find what you looking for?


loading Fetching IP address...
loading Fetching ISP name...

Generate a Strong Password