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Here are some frequently asked questions...

Setup your encrypted email account.

You'll need to find your specific mail server address by going to http://mail. in your browser.
This will then automatically navigate to your specific mail server address eg. bl4n1.zadns.co.za, bl4n2.zadns.co.za, bl4n3.zadns.co.za or bl4n4.zadns.co.za etc.

Choose IMAP as the incoming mail option for receiving mail.
Server: bl4n?.zadns.co.za
Port: 993
Encryption Method: SSL/TLS
User: name@domainname
Psw: password

Choose SMTP as the outgoing mail option for sending mail.
Server: bl4n?.zadns.co.za
Port: 465
Encryption Method: SSL/TLS
User: name@domainname
Psw: password

Setup your non-encrypted email account
Choose IMAP as the incoming mail option for receiving mail.
Server: mail.
Port: 143
User: name@domainname
Psw: password

Choose SMTP as the outgoing mail option for sending mail.
Server: smtp.
Port: 5878
User: name@domainname
Psw: password

You could always use the SmarterMail to simplify things.
Log into SmarterMail from http://mail.

Smartermail provides the functionality to retrieve lost passwords via the web interface (webmail).
In order to retrieve a lost password you will first need to setup a backup email address.
Below are the steps outlined to complete the setup of a backup email address for your mail account.

Setup your recovery email address in Smartermail
1. Open SmarterMail in your browser via http://mail.<domainname>
2. Login using your email address and current password.
3. Navigate to Settings in the top navigation bar.
4. The Account Settings page should open.
5. Enter your chosen email address in the recovery email address field under User.
6. Click on Save.

Reset your password in SmarterMail
1. Open SmarterMail in your browser via http://mail.<domainname>
2. Click on 'Forgot your password?'.
3. Enter the email address that you want to recover the password for.
4. Enter special characters indicated as 'Captcha Text' and click on 'OK'.
5. An email will be sent to your backup email address.
6. Open the email subject 'SmarterMail Password Reset'.
7. Click the link contained in the email to reset your password.
If you don't have a backup recovery email, see the FAQ on how to set one up for next time.

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